دانلود کتاب ITIL® 4 Managing Professional Drive Stakeholder Value

Evolving from the previous ITIL v3 version, ITIL(R) 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL (R) 4: -Increases your industry knowledge, skills and salary potential -Transforms your business -Helps to successfully navigate the modern digital world -Reflects and integrates other established ways of working -Incorporates all the best things from ITIL The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation -Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management oImprove relationships and reach mutual outcomes oEnsure high customer satisfaction levels oOptimize the customer experience oCreate a trusted relationship with stakeholders -Helps you pass your Drive Stakeholder Value exam -Reference guidance for day-to-day problems for IT Professionals