کتاب های Bo Edvardsson
Involving Customers in New Service Development (Series on Technology Management, V. 11) (Series on Technology Management) (Series on Technology Management)
Bo Edvardsson, Anders Gustafsson, Per Kristensson, Peter Magnusson, Jonas Matthing, 2006
Values-based Service for Sustainable Business: Lessons from IKEA
Bo Edvardsson, 2008
