کتاب های Janelle Barlow
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow, Claus Moller, 2008
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow, Claus Moller, 2008
Emotional value: creating strong bonds with your customers
Janelle Barlow, 2000
