کتاب های Marc Stickdorn
This is service design doing : applying service design thinking in the real world : a practitioner’s handbook
Hormess, Markus; Lawrence, Adam; Schneider, Jakob; Stickdorn, Marc, 2018
This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider, 2016
This Is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider, 2018
Isto é Design Thinking de Serviços: Fundamentos, Ferramentas, Casos
Marc Stickdorn, Jakob Schneider, 2014
