کتاب های Ron Zemke
Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
Ron Zemke, Claire Raines, Bob Filipczak, 1999
Knock your socks off service recovery
Ron Zemke, 2000
Coaching Knock Your Socks Off Service
Ron Zemke, 1996
Coaching Knock Your Socks Off Service
Ron Zemke, 1996
Umwerfender Service: Die Bibel für den direkten Kundenkontakt
Ron Zemke, 2012
