انتشارات Quality Press
The Quality Improvement Glossary
Siebels, 2004
Outcomes, performance, structure (OPS) : three keys to organizational excellence
Carey, Stephen C., 2014
ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition
Arter, Dennis R., 2008
Integrating ISO 14001 into a Quality Management System (Second Edition)
Marilyn R. Block, 2001
An introduction to design of experiments : a simplified approach
Larry B. Barrentine, 1999
Eauditing fundamentals : virtual communication and remote auditing
Russell, James P., 2013
The Team Effectiveness Survey Workbook
Bauer, Robert W., 2005
Lean Six Sigma for the healthcare practice : a pocket guide
Roderick A. Munro, 2009
Pocket Guide to Performance Management
Brown, 2009
Six Sigma Project Management: A Pocket Guide
Jeffrey N. Lowenthal, 2001
Value-driven channel strategy : extending the lean approach
Goeke, Reginald W., 2005
Competing for customers and winning with value : breakthrough strategies for market dominance
Goeke, Reginald W., 2006
Smart teaching : using brain research and data to continuously improve learning
Ronald J. Fitzgerald, 2006
Out of another @#&*% crisis! : motivation through humiliation
Deming, William Edwards, 2010
