نتایج جستجو
ITIL. IT Service Management по стандартам V.3.1
Скрипник Д.А.
Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition)
Richard Griffiths, 2014
Service Transition Based on ITIL: A Management Guide
Jan Van Bon, 2008
The official introduction to the ITIL service lifecycle
Great Britain. Office of Government Commerce, 2007
Cold Service (Spenser Series #32)
Robert B. Parker, 2006
Effective Customer Care: Understand Needs, Improve Service, Build Relationships
Pat Wellington, 2010
CMMI for Services: Guidelines for Superior Service
Eileen Forrester, 2009
Choosing a Community Service Career. A How-to Guide
Amy Graham, 2012
Service oriented architecture for dummies
Judith Hurwitz, 2007
Executing SOA: A Practical Guide for the Service-Oriented Architect
Norbert Bieberstein, 2008
Customer service operations: the complete guide
Warren Blanding, 1991
Customer Service Training 101 Quick and Easy Techniques That Get Great Results
Renee Evenson, 2010
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson, 2010
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson, 2005
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson, 2010
Delivering Knock Your Socks Off Service
Performance Research Associates, 2006
Delivering Knock Your Socks Off Service
Kristin Anderson, 1998
