نتایج جستجو
Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition)
Richard Griffiths, 2014
Service Transition Based on ITIL: A Management Guide
Jan Van Bon, 2008
The official introduction to the ITIL service lifecycle
Great Britain. Office of Government Commerce, 2007
Cold Service (Spenser Series #32)
Robert B. Parker, 2006
Effective Customer Care: Understand Needs, Improve Service, Build Relationships
Pat Wellington, 2010
CMMI for Services: Guidelines for Superior Service
Eileen Forrester, 2009
Choosing a Community Service Career. A How-to Guide
Amy Graham, 2012
Service oriented architecture for dummies
Judith Hurwitz, 2007
Executing SOA: A Practical Guide for the Service-Oriented Architect
Norbert Bieberstein, 2008
Customer service operations: the complete guide
Warren Blanding, 1991
Customer Service Training 101 Quick and Easy Techniques That Get Great Results
Renee Evenson, 2010
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson, 2010
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson, 2005
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson, 2010
Delivering Knock Your Socks Off Service
Performance Research Associates, 2006
Delivering Knock Your Socks Off Service
Kristin Anderson, 1998
Delivering Knock Your Socks Off Service
Performance Research Associates, 2011
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series), 3rd edition
Performance Research Associates, 2002
A Place In The Story: Servants And Service In Shakespeare's Plays
Linda Anderson, 2005
Brilliant Customer Service
Debra Stevens, 2010
Industrielle Services strategisch optimieren: Service Excellence
Michael Schawalder, 2013
