دانلود کتاب A Manager's Guide to IT Service Management

Name: A Manager's Guide to IT Service Management
Availability: InStock
Author: Jenny Dugmore
ISBN: 0580728455, 9780580728457

by Jenny Dugmore, Shirley Lacy

عنوان فارسی: مدیریت راهنمای خدمات فناوری اطلاعات یک مدیر
ناشر: BSI British Standards Institution
سال: 2011
ویرایش: 6th edition
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 150-170
شابک: 0580728455, 9780580728457
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 1.00 مگابایت

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جزییات کتاب

* This book is intended to meet the need for a generic, broadly based book on service management. * The managers' guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. * It describes service management concepts and the broader service management landscape. * The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.