دانلود کتاب Business Relationship Manager. Careers in IT Service Management.

Name: Business Relationship Manager. Careers in IT Service Management.
Availability: InStock
Author: Ernest Brewster
ISBN: 1780172508, 9781780172507

by Ernest Brewster

عنوان فارسی: مدیریت کسب و کار رابطه . فرصت های شغلی در مدیریت خدمات فناوری اطلاعات .
ناشر: BCS
سال: 2014
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 192-191
شابک: 1780172508, 9781780172507
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 8.00 مگابایت

گزارش تخلف

دانلود کتاب

افزودن خلاصه فارسی

جزییات کتاب

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

کتاب های مرتبط

این کتاب رو مطالعه کردید؟ نظر شما چیست؟

برای ارسال نظر، لطفا وارد شوید.

نظر دهید

Adding comments has been disabled.

نظرات (0)

هنوز نظری داده نشده است. شما اولین باشید!