دانلود کتاب Service Desk and Incident Manager: Careers in IT Service Management

Name: Service Desk and Incident Manager: Careers in IT Service Management
Availability: InStock
Author: Peter Wheatcroft
ISBN: 1780172338, 9781780172330

by Peter Wheatcroft

عنوان فارسی: بخش خدمات و حادثه مدیر: فرصتهای شغلی در مدیریت خدمات فناوری اطلاعات
ناشر: BCS
سال: 2014
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 146-145
شابک: 1780172338, 9781780172330
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 6.00 مگابایت

گزارش تخلف

دانلود کتاب

افزودن خلاصه فارسی

جزییات کتاب

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures relating to the management of incidents and service requests and handling the communication between an IT provider and its users. This book gives an excellent introduction to the role, covering areas such as purpose, required skills and career progression, as well as tools, standards and frameworks. Based on the author's extensive experience, it gives practical guidance to those new to the role and will also be of interest to suppliers of service desk and associated software so they can gain a deeper understanding of how the people who use their products need to work.

کتاب های مرتبط

این کتاب رو مطالعه کردید؟ نظر شما چیست؟

برای ارسال نظر، لطفا وارد شوید.

نظر دهید

Adding comments has been disabled.

نظرات (0)

هنوز نظری داده نشده است. شما اولین باشید!