دانلود کتاب Perfect Phrases for Conflict Resolution

Name: Perfect Phrases for Conflict Resolution
Availability: InStock
Author: Lawrence Polsky
ISBN: 0071756167,9780071756167

by Lawrence Polsky, Antoine Gerschel

عنوان فارسی: عبارات کامل برای حل و فصل مناقشات
ناشر: McGraw-Hill
سال: 2011
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 176-51
شابک: 0071756167,9780071756167
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 0.38 مگابایت

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement―and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers