دانلود کتاب Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Name: Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Availability: InStock
Author: Noah Fleming
ISBN: 1632651173,9781632651174

by Noah Fleming, Shawn Veltman

عنوان فارسی: کار با مشتریان دشوار: چگونه مشتریان خواستار، ناراضی و ناراحت کننده را در بهترین مشتریان خود قرار دهید
ناشر: Career Press
سال: 2017
ویرایش: 1
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 240
شابک: 1632651173,9781632651174
نوع فایل: EPUB دانلود نرم افزار مطالعه
حجم: 0.91 مگابایت

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with Difficult Customers will show you:How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.The behaviors that turn great customers into dissatisfied critics and how to change them.