دانلود کتاب The New Science of Fixing Things: Powerful Insights about Root Cause Analysis That Will Transform Product and Process Performance

In order to solve any problem, a reasonably deep understanding of how and why things happen is required. This knowledge, however arrived at, provides the capacity to take action. Making the link between what we see happening and such knowledge is a process called diagnosis. But how can we go about diagnosing performance and reliability of engineering systems when the required knowledge is not immediately to hand? This book shows that truly excellent performance is achievable, and it is not that difficult. These insight are powerful, and yet seem to be largely unknown, almost secret. This is a management overview of what effective diagnosis should entail, and what is possible, highlighting both the core principles, and the very small number of strategies that are both effective and efficient. Their application is illustrated with case-studies.