دانلود کتاب Operations management

This text presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. It features worked examples of techniques discussed in the text. Content: Part One INTRODUCTION1. Operations management2. Operations performance3. Operations strategyPart Two DESIGN4. Process design5. The design of products and services6. Supply network designSupplement to Chapter 6 – Forecasting7. Layout and flow8. Process technology9. People, jobs and organizationSupplement to Chapter 9 – Work studyPart Three PLANNING AND CONTROL11. Capacity planning and controlSupplement to Chapter 11 – Analytical queuing models12. Inventory planning and control13. Supply chain planning and control14. Enterprise resource planning (ERP)Supplement to Chapter 14 – Materials requirements planning (MRP)15. Lean synchronization16. Project planning and control17. Quality managementSupplement to Chapter 17 – Statistical process control (SPC)Part Four IMPROVEMENT18. Operations improvement19. Risk management20. Organizing for improvementPart Five CORPORATE SOCIAL RESPONSIBILITY21. Operations and corporate social responsibility (CSR) Abstract: This text presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. It features worked examples of techniques discussed in the text. Read more...