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  • Effektives Customer Relationship Management: Instrumente — Einführungskonzepte — Organisation

    Dr. Stefan Helmke Dr. Matthias F. Uebel Prof. Dr. Wilhelm Dangelmaier (auth.) Prof. Dr. Stefan Helmke Prof. Dr. Matthias F. Uebel Prof. Dr.-Ing. habil. Wilhelm Dangelmaier (eds.)

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