دانلود کتاب Handling Verbal Confrontation: Take the Fear Out of Facing Others

THE WIN-WIN-WIN SOLUTION
by Dr. Robert V. Gerard
One of the major inadequacies of our culture
is our inability to verbally confront one another properly and respectfully. Very few people recognize it as a problem, even fewer know what to do about it.
The book Handling Verbal Confrontation guides the learner on how to clarify and verbally address issues, and to face others successfully: without fear. It provides simple and learnable tools and tactful strategies to improve social skills, respectfully communicate, and generate resolution and commitment. The techniques used have been proven and can generate favorable results quickly without fear.

Thousands of people worldwide have been amazed by the simplicity of using the Confrontation Model when communicating with difficult people and situations, stating "It's effective!" The author developed the Model empirically, in the field, with real-life situations over a three year period. It's been challenged and tested, only to say that it works 95 percent of the time when used.

The true meaning of Win-Win-Win is explained and also used to help the learner better deal with Life issues. The book was originally written to help with resolving communication issues in relationships. Soon, it evolved into a management tool for conflict resolution and conflict management. Now, it has proven itself within all walks of Life from doctors, teachers, nursing, and with children, as well.

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