دانلود کتاب Office Kaizen - Transforming Office Operations into a Strategic Competitive Advantage

Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen, which emphasizes making continuous improvements over the long haul. This book presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes. Content: Front Matter • Table of Contents • 1. Introduction 2. What is Office Kaizen and What Does it Do? A "Ten Thousand Foot" View 3. Surface Wastes...The Silent Killers 4. Leadership Waste and the Executive Challenge 5. Getting Human Nature on Your Side 6. The Concept of SLIM-IT and the Structure of Change 7. The Lean Daily Management System 8. Mentoring and Training 9. The KCG 20 Keys Approach 10. How to Integrate Office Kaizen with "Big Name" Tools and Approaches 11. The Lens for Focus: Metrics 12. The Realities of Implementation • Epilogue Two Years Later ... • Appendix A: KCG 20 Keys of Office Kaizen • Glossary of Important Terms Index