دانلود کتاب Turn Enemies Into Allies: The Art of Peace in the Workplace (Conflict Resolution for Leaders, Managers, and Anyone Stuck in the Middle)

"An essential addition to the conflict resolution toolkit." —Marshall Goldsmith, #1 New York Times bestselling author of TriggersIn today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene. But before you can successfully guide others in managing disagreements, you must be able to manage yourself—your mindset, presence, and behaviors.Turn Enemies into Allies offers a way of working with clashing employees that is deliberate and systematic—one that draws on the author's expertise in conflict and communication-skills building and a decades-long practice in mind-body principles from the martial art, aikido.Following the author's step-by-step guide, you will:•Acquire the skill and confidence to coach conflicting employees back to a professional, effective working relationship, while simultaneously changing their lives for the better.•Restore control and peace of mind to the workplace.•Increase your leadership presence.