دانلود کتاب Outsource It!: A No-Holds-Barred Look at the Good, the Bad, and the Ugly of Offshoring Tech Projects

If you need to expand your business but not your budget, if your group has an intense but short-term project, if you don't have the skill set to get a job done-it's time to think about outsourcing. Starting from the first step (should you outsource part of your tech work?) to the last (how can you protect your intellectual property?), you'll learn everything about setting up projects overseas. Sending your prized assets halfway around the world-or halfway around the country-takes a lot of courage for technical leads accustomed to doing things themselves. This book is full of real-life examples that show you how outsourcing really works. Learn how to choose your outsourcing destination by defining selection criteria tables and applying weights to them. You'll see how to pick the right vendor and understand why recommendations aren't the right way to do it. Then calculate the quality of the code your offshore developers turn in. You'll find out how to adjust your waterfall or agile project for an overseas team, and you'll see why outsourcing QA is not always the prudent approach. Your offshore team will never be as productive as your local team-you'll learn why that doesn't always matter. Finally, you'll discover how much money you'll spend to outsource and how much you can save-which is sometimes more than you'd think and less than you'd like. Written by an expert who's seen it all, Outsource It! will help you avoid mistakes and give you the confidence and the skills to take your project wherever it needs to go.

Table of Contents

Cover

Table of Contents

Acknowledgments

Introduction

Why Outsourcing?
Who Is This Book For?
What Is in This Book?
How to Read This Book
Online Resources

Part I--Decide If, What, and How to Outsource

1. Make an Educated Decision
Get SMART: Defining Outsourcing Objectives
The Risks of Outsourcing
The Rewards of Outsourcing
Understanding the Fine Print
Cost Savings: Expectations Versus Reality
Ability to Scale
Quality of Deliverables
2. Define and Refine Your Action Plan
What--and How Much--Should You Outsource?
Working Together: Finding the Right Outsourcing Model
A Sample Outsourcing Action Plan
3. Select the Right Sourcing Model
Multisourcing: Tame the Risks by Diversifying
Microsourcing: Outsourcing to Freelancers
Out-Tasking and Crowd-Sourcing
Outsourcing Your Life
Best-of-Breed Sourcing Strategies

Part II--Find the Right Vendors

4. Start with a Broad Search
The Golden Rules of Vendor Selection
Selecting the Destination
High-Level Vendor Selection Criteria
Generating a List of Prospective Vendors
Detailed Vendor Selection Criteria
5. Move from a Long List to the Chosen Few
The RFI Process
The RFP Process
Evaluating Proposals
It's PowerPoint Time
Watching Out for Warning Signs
6. Choose the Right-Size Vendor
The Large-Vendor Selection Process
The Small-Vendor Selection Process
The Individual Provider Selection Process
7. Find the Personality Magic
The Impact of Personality
Understanding Vendor Personality Types
Matching the Engagement to a Vendor's Personality
Identifying the Personality of the Vendor
Managing Personality Differences
8. Finalize the Selection
On-Site Visits
Technical Due Diligence
The X-Factor
The Final Decision

Part III--Negotiate Solid Contracts

9. Negotiate for Long-Term Success
The Basics of Negotiations
The Forces That Influence the Outcome of Negotiation
Navigating the Negotiations Process
Negotiations Walkthrough
Getting What You Need with Win-Win Negotiations
10. Learn Contract and Rate Essentials
Offshore Contract Basics
Controlling the Total Cost of Outsourcing with Your Contract
The MSA Invisibility Cloak
Rates and Total Cost of Outsourcing
The Enigma of Rates
Researching Offshore Rates
Negotiating a Fair Rate

Part IV--Lead Distributed Engagements

11. Control Your Engagement
Communicating with Your Offshore Team: Practical Matters
Communicating with Your Offshore Team: The Squishy Stuff
Managing Project Execution
Accepting Deliverables
Setting Up Metrics
The Outsourcer's Toolbox
12. Build and Lead Distributed Teams
Laying the Groundwork
Staffing Offshore Engagements
Choosing Candidates: The Personality Factor
Maintaining Your Team
Team Morale: Motivation and Rewards
13. Adjust Your Development Model to Fit Your Situation
Offshore Waterfalls
Agile Offshore
Outsourcing Quality Assurance
Outsourcing Code Development
"Black Box" Outsourcing

Part V--Keep Risks under Control

14. Mitigate the Risks of Your Engagements
Using Contracts to Mitigate Offshore Risks
Protecting Data and IP
Joint Responsibilities
Dealing with Internal Risks
Minimizing Team Impact Risks
15. Minimize the Cost of Failures
You Are More Dependent Than You Think
The Benefits of Disposable Outsourcing
The Path Toward Disposable Outsourcing
Intermediaries in Disposable Outsourcing
Moving Toward Disposable Outsourcing in QA
The Complacency Trap
16. Maintain the Spirit of Partnership
Watching the Pulse of the Engagement
Investing in the Relationship
Fixing What's Broken
Terminating an Engagement
Closing Remarks

A1. Destination: Asia

India
China
Southeast Asia

A2. Destination: Europe

Russia
Central and Eastern Europe
Ireland and Israel

A3. Destination: The Americas

Brazil
Mexico
Latin America
Canada
The Rural United States

A4. Outsourcing Readiness Assessment Checklist

A5. Vendor Search Criteria

Macro Factors
Critical Factors
Subjective Considerations
Tie Breakers
Personal Factors

A6. Outsourcing Checklist

Deciding If, What, and How to Outsource
Defining Your Outsourcing Strategy
Finding Partners for Your Outsourcing Initiative
Negotiating the Contract with Selected Vendors
Building and Leading Your Offshore Team
Mitigating Risks and Minimizing the Cost of Failures
Terminating the Outsourcing Engagement

A7. Offshore Vendor Technical Assessment

Processes
Competence
System Architecture
Technical Support and System Monitoring
Security and Privacy
Disaster Recovery and Business Continuity
Other

Bibliography

Index