دانلود کتاب Lean Principles and Application in BPO

Name: Lean Principles and Application in BPO
Availability: InStock
Author: Asoke Das Sarma
ISBN: 9781783320691,9781842658451

by Asoke Das Sarma, Rupesh Lochan

عنوان فارسی: اصول ناب و کاربرد در BPO
ناشر: Alpha Science International
سال: 2013
ویرایش: 1
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 141-141
شابک: 9781783320691,9781842658451
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 3.26 مگابایت

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LEAN PRINCIPLES AND APPLICATION IN BPO covers the theory of Lean Management principles and their application in BPO environment along with the strategic as well as operational level of Lean implementation. The book in seven chapters discusses the history of BPO industry and current challenges, introduces the fundamental concept of Lean Management principles, outlines the areas of application of Lean in BPO industry, talks about elimination of waste in BPO context, the Value Stream Maps – the basic tool for Leaning out a process, various Lean tools in detail and their application in BPO finally summarizing the approach for Lean deployment in BPO. The book is intended to be a guide for executives and Quality professionals engaged in Lean deployment in IT, ITES and other industries.