دانلود کتاب 42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty

Name: 42 Rules for Superior Field Service. The Keys to Profitable Field Service and Customer Loyalty
Availability: InStock
Author: Rosemary Coates
ISBN: 9781607730712

by Rosemary Coates

عنوان فارسی: 42 قوانین برای خدمات برتر درست . کلید به خدمات درست سودآور و وفاداری مشتری
ناشر: Happy About;Super Star Press
سال: 2013
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 156
شابک: 9781607730712
نوع فایل: EPUB دانلود نرم افزار مطالعه
حجم: 2.00 مگابایت

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With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.Complicating field service operations is the global nature of business – where your customers are, where your products are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night.

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