جزییات کتاب
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving
درباره نویسنده
![](https://upload.wikimedia.org/wikipedia/commons/thumb/7/78/Douglas_Engelbart_in_2008.jpg/40px-Douglas_Engelbart_in_2008.jpg)
داگلاس کارل انگلبارت (به انگلیسی: Douglas Carl Engelbart) (زادهٔ ۳۰ ژانویهٔ ۱۹۲۵- مرگ ۲ ژوئیه ۲۰۱۳) مخترع آمریکایی و از پیشگامان علوم رایانه و اینترنت بود.