دانلود کتاب Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)

Name: Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)
Availability: InStock
Author: Richard Feinberg
ISBN: 9781557533425, 1557533423, 9781423732723

by Richard Feinberg

عنوان فارسی: موارد در تماس با مرکز مدیریت: ایده های بزرگ (TH) در محل کار (خونابه کسب و کار سری)
ناشر: Purdue University Press
سال: 2004
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 368-368
شابک: 9781557533425, 1557533423, 9781423732723
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 3.00 مگابایت

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Written by authorities on the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in today's business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers the gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues.

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