دانلود کتاب Operational performance measurement : increasing total productivity

Operational Performance Measurement: Increasing Total Productivity presents a new integrated theory of performance measurement, including a never-before-published measurement model that is applicable to any business activity. The theory also explains the human and technical requirements a measurement system must satisfy to be truly effective. Implementation of these non-financial, or operational, performance measures will significantly improve any company's bottom line. Read more... Content: 1. Why Measure Performance? -- 2. What Is Measurement? -- 3. Measuring Production Processes -- 4. Operational Requirements for Effective Measurement Systems -- 5. Determining What to Measure -- 6. Implementing Performance Measures -- 7. Analyzing and Interpreting Measures -- 8. Using Performance Measures Effectively -- 9. Insuring Your Measures are Showing an Accurate Picture -- App. A. What Some Leading Companies are Measuring -- App. B. Implementing Manufacturing Performance Measures -- A Case Study -- App. C. Implementing a Formal Selling Process and Performance Measures in a Sales Organization / Joe Vavricka and Barry Trailer -- App. D. Global Warming? / Donald J. Wheeler -- App. E. Measuring an Inventory Transaction Reporting Process. Abstract: Operational Performance Measurement: Increasing Total Productivity presents a new integrated theory of performance measurement, including a never-before-published measurement model that is applicable to any business activity. The theory also explains the human and technical requirements a measurement system must satisfy to be truly effective. Implementation of these non-financial, or operational, performance measures will significantly improve any company's bottom line