دانلود کتاب Total Quality - Key Terms and Concepts

This A-to-Z compendium of total quality concepts, terms and acronyms helps business professionals to quickly grasp vital concepts and improve their quality vocabulary. Readers get definitions of over 600 terms, including: statistical process control, quality assurance, continuous improvement, JIT, MRP, MRPII, policy deployment, and Hoshin planning and design of experiments. More than a dictionary, this book contains brief biographies of the quality gurus, dozens of illustrations and charts to help readers visualize important problem-solving tools, and cross-references to make related terms easier to look up. Content:• Front Matter Introduction • Table of Contents ABC to average outgoing quality (AOQ) backflushing to business processes c-chart to cycle time D-chrt to duty cycle economic order quantity (EOQ) to extrapolation planning facilitation to FURSAP measures GAAP to growth rate analysis Hawthorne effect to hypothesis imperfection to isolated peak distribution JIT to just-in-time (JIT) manufacturing kaizentokutosis latent defects to LSL machine shopto multivariate charts N to np-chart objective to ownership p-chart to push systems QA to quick-change devices R chart to run chart s-chart to synchronous production tactical metrics to tweaking u-chart to USL value to voice of the customer WANs to world-class manufacturing X, R chart to X chart yield to yield Z score to zero defects