دانلود کتاب Successful Enquiry Answering Every Time

Name: Successful Enquiry Answering Every Time
Availability: InStock
Author: Tim Buckley Owen
ISBN: 185604811X, 9781856048118

by Tim Buckley Owen

عنوان فارسی: پرس و جو موفق پاسخ دادن به هر زمان
ناشر: Facet Publishing
سال: 2012
ویرایش: 6th Revised edition
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 160-177
شابک: 185604811X, 9781856048118
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 0.58 مگابایت

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جزییات کتاب

Here is a one-stop guide to answering all types of inquiries at the reference desk. It guides readers through every stage of research, from finding out what the user really wants, to providing a thorough response. This fully updated sixth edition offers brand-new information, including advice on how to handle inquiries by email, SMS, and social media; developments in new mobile media, such as smart phones and e-books; assessing new sources like blogs; and how to manage, evaluate, and improve remote inquiry handling. It also includes an all-new Starter Sources section, which offers an up-to-date list of quality reference sources online and in print. This book is an invaluable guide for information professionals at the reference desk in any type of library or information organization.

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