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Florence M. Stone
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دانلود کتاب How to Resolve Conflicts at Work
by Florence M. Stone|
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عنوان فارسی: چگونه حل رفع کشمکش در محل کار |
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جزییات کتاب
Conflict isn't all bad. But when it leads to bad decisions, confusion, hostility, or a host of other workplace ills, it's the worst thing that can happen to an assistant's career. This user-friendly, how-to book not only helps assistants work well with others, but also shows how to work cooperatively and resolve conflict before it gets out of control. They'll get down-to-earth, sensitive, practical advice on such matters as: * distinguishing personality conflicts from operational problems * knowing when it's OK to be angry * why "giving in" is seldom the right thing to do * specific advice for handling whiners, know-it-alls, manipulators, and other pain-in-the-neck types * building strong, productive relationships with supervisors and coworkers.
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