دانلود کتاب Happy About Customer Service?: Creating a Culture of Customer Service Excellence
by Ken Welsh
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عنوان فارسی: مبارک مورد خدمات به مشتریان ؟: ایجاد فرهنگ تعالی خدمات مشتریان |
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This book reminded me of things that had slipped my mind, raised the bar on them and then added a whole new set of tools. I'll definitely be working on making my Customers Happy About Customer Service!