دانلود کتاب Quality Management for IT Services: Perspectives on Business and Process Performance

Name: Quality Management for IT Services: Perspectives on Business and Process Performance
Availability: InStock
Author: Claus-peter Praeg
ISBN: 1616928891, 9781616928896

by Claus-peter Praeg

عنوان فارسی: مدیریت کیفیت برای خدمات : دیدگاه کسب و کار و روند عملکرد
ناشر: Business Science Reference
سال: 2010
ویرایش: 1
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 349-349
شابک: 1616928891, 9781616928896
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 20.00 مگابایت

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جزییات کتاب

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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