دانلود کتاب Self-Service in the Internet Age: Expectations and Experiences

Name: Self-Service in the Internet Age: Expectations and Experiences
Availability: InStock
Author: Celia T. Romm
ISBN: 1848002068, 9781848002067, 9781848002074

by Celia T. Romm

عنوان فارسی: سلف سرویس در عصر اینترنت: انتظارات و تجارب
ناشر: Springer-Verlag London
سال: 2009
ویرایش: 1
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 276-281
شابک: 1848002068, 9781848002067, 9781848002074
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 2.00 مگابایت

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جزییات کتاب

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

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