دانلود کتاب Managing Difficult People: A Survival Guide For Handling Any Employee

Middle managers are constantly plagued by pressure from senior management and the demands of their own staff members. The last thing they need are unruly employees whose chronic "negative" attitudes upset the office equilibrium. Managing Difficult People provides managers with personality profiles of the ten most common types of difficult people - from sneaky slackers to resident office tormentors. The author offers positive, proactive approaches for targeting telltale behavior and putting an end of office strife. Managing Difficult People helps readers identify and deal with personality types such as: The Bully; The Complainer or Whiner; The Procrastinator; The Know-it-All; The "No People Skills" Person; The Social Butterfly; The Rookie; The Manipulator; The Overly Sensitive Person; The Silent Type; Regardless of the situation, this book gives managers the tools they need to respond properly and take control.