دانلود کتاب End-to-End Quality of Service over Cellular Networks: Data Services Performance and Optimization in 2G/3G

This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network Provides service performance benchmarking for different technologies from real networks Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction Illustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.Content: Chapter 1 Introduction (pages 1–12): John Cullen, Mattias Wahlqvist and Gerardo GomezChapter 2 Cellular Wireless Technologies (pages 13–49): Petteri Hakalin, Pablo Tapia, Juan Ramiro?Moreno, Raquel Rodriguez, M. a. Carmen Aguayo?Torres and Rafael SanchezChapter 3 Data Services Architecture and Standardization (pages 50–102): Salvador Hierrezuelo, Alejandro Gil, Juan Guerrero, Raquel Rodriguez, Juan Torreblanca, Mattias Wahlqvist and Gerardo GomezChapter 4 Quality of Service Mechanisms (pages 103–138): Raquel Rodriguez, Daniel Fernandez, Hector Montes, Salvador Hierrezuelo and Gerardo GomezChapter 5 End?to?End Service Performance Analysis (pages 139–185): Rafael Sanchez, Gerardo Gomez, Pablo Ameigeiras, Jorge Navarro and Gabriel RamosChapter 6 Service Performance Verification and Benchmarking (pages 186–242): Rafael Sanchez, Manuel Martinez, Salvador Hierrezuelo, Juan Guerrero and Juan TorreblancaChapter 7 Customer Experience Management (pages 243–263): Brian CarrollChapter 8 Service Performance Optimization (pages 264–289): Gerardo Gomez, Juan Torreblanca and Mattias Wahlqvist