دانلود کتاب The essential guide to employee engagement : better business performance through staff satisfaction

The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company?s brand, the book gives you the necessary tools to make this happen. You are shown how to measure the level of your employees? engagement and provided with a strategy to apply to help increase active staff participation. Read more... Content: Preface; 1 What is employee engagement?; 2 Beginning an employee engagement programme; 3 Identifying the key drivers of engagement for your business; 4 Developing an employee engagement strategy; 5 Well-being; 6 Information; 7 Fairness; 8 Involvement; 9 Agents for change; 10 Sustaining a focus on employee engagement; References; Further reading; Index. Abstract: Explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. This book draws on a range of international case studies and examples, which demonstrate how an actively-engaged workforce helps your organization to flourish. Read more...