دانلود کتاب Performance By Design (Hpt in Action)

At the end of the day, our jobs are all about results. The desire to achieve useful results should guide your decisions on a daily basis. This book s unique Performance by Design approach and framework will systematically walk you through the processes, procedures, tools and techniques that are most valuable in creating performance systems that achieve results. In eight chapters, the book sequentially describes each step in the Performance by Design framework: What is performance Identify desired performance Define success Define performance assessments Identify a set of solutions Design and develop performance solutions Conduct formative evaluations Continual improvements You ll learn how to combine strategic plans, needs assessments and SWOT analysis results to prioritize the accomplishments that are expected from your improvement efforts. You ll understand the importance of using agreed-upon performance objectives rather than myths and assumptions to guide your decision-making. You ll learn how to align performance interventions with those factors known to contribute to the achievement of useful results. The book comes with a variety of aids that will help you grasp the material including real-world examples, numerous figures and charts and a glossary of key terms. This is the third of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement.