دانلود کتاب Designing Delivery: Rethinking IT in the Digital Service Economy

Name: Designing Delivery: Rethinking IT in the Digital Service Economy
Availability: InStock
Author: Jeff Sussna
ISBN: 9781491949887

by Jeff Sussna

عنوان فارسی: طراحی تحویل: بازاندیشی IT در اقتصاد خدمات دیجیتال
ناشر: O'Reilly Media
سال: 2015
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 232
شابک: 9781491949887
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 5.00 مگابایت

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Now that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You'll learn how make IT a full partner in the ongoing conversations you have with your customers.

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